Gartner Recognizes NICE as a Leader in New Magic Quadrant for Workforce Engagement Management, Positioned Highest in Execution and Furthest in Vision
NICE was named a leader based on its completeness of vision and ability to execute
NICE today announced that it has been positioned highest and furthest in the Leaders quadrant of the Gartner, Inc. Magic Quadrant for Workforce Engagement Management (WEM) based on its completeness of vision and ability to execute for its WFO offering.
The Gartner, Inc. report assesses vendors’ WFO offerings, with a special focus on WEM technologies that drive employee engagement. The report states, “A growing market awareness of the importance of the employees in customer engagement centres is triggering an adjustment in the technologies needed to manage their day-to-day roles.” A complimentary copy of the report can be downloaded at: http://info.nice.com/Gartner-Magic-Quadrant.html
Vendors’ completeness of vision was evaluated based on criteria such as market understanding, marketing and sales strategy, business model and innovation. Ability to execute was measured according to the depth and breadth of the vendor’s WEM products, overall viability of its WEM business, marketing execution, customer experience and operations.
Miki Migdal, president of the NICE Enterprise Product Group, said:
“NICE is proud to be positioned highest and furthest in the Leaders quadrant of the Gartner, Inc. Magic Quadrant. We feel this recognition reflects important developments that NICE has been spearheading in the market to drive greater employee engagement.”
“We believe that our breakthrough in analytics supports our WEM vision by providing key insights from every interaction channel, achieving what we term as ‘analytics with no limits.’ We continue to enjoy solid momentum in the market as we execute on our vision of reinventing customer service by delivering innovative, analytics-based solutions for workforce engagement management.”