Noetica – A British company, developing software products for the global contact centre market, today announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated Calling System’. The Live Person Detection (LPD™) solution uses real-time artificial intelligence (AI) to enable contact centres to responsibly and compliantly use predictive dialling and answer machine detection without making a single silent call.
This patented technology enables contact centres to return to the use of Answer Machine Detection (AMD), which until LPD™ could not be done in accordance with rules laid out by regulators around the world. Founder and CEO of Noetica, Danny Singer states: “The moment contact centres switched off their AMD the costs of outbound campaigns increased by as much as 35%. By using AI techniques, LPD™ has none of the inaccuracies of outdated and outlawed AMD systems, with silent calls not only being completely eradicated, but also the infuriating two plus seconds of initial silence often associated with AMD.”
Singer adds: “Answer machines of all types can now be accurately detected without causing a nuisance to the public, agents are only ever connected to calls with a person at the other end of the line and contact centres can reclaim the 35% hike in outbound costs.”
Now patented in Europe and the U.S. (US 10,277,740 B2), LPD™ is part of the Noetica SmartBound™ contact centre productivity suite, which will be showcased on Stand 2280 at the Call & Contact Centre Expo, taking place on 18th and 19th March 2019 at ExCel in London. For more information about the Noetica SmartBound™ watch this short video: